Bdwin app's Privacy Policy

Welcome to bdwin app. This Privacy Policy explains how bdwin app collects, uses, stores, and protects your personal information. By using our platform, you agree to this Privacy Policy.

Bdwin app is one of Bangladesh's most trusted online gaming platforms. We believe you should have full control over your personal information. That's why we're always transparent about what data we collect, why we collect it, and how it's used.

Bdwin app collects various types of information to ensure the best experience for you and to keep our services secure. Below is a detailed breakdown of the information we collect:

Personal Identity Information:

• Full name, date of birth, and nationality
• National ID or passport number (for KYC verification)
• Mobile number and email address
• Current Address

Financial & Transaction Information:

• Mobile Banking, Nagad, or Rocket mobile banking number
• Deposit and withdrawal history
• Gaming credit balance and transaction records

Technical Information:

• IP address, browser type, and operating system
• Device ID and cookie data
• Logs of your sessions and gaming activity on the platform
• Access times and page visit history

Bdwin app uses your information only for specific purposes. We never use data unnecessarily or sell it to third parties. The main purposes for using your personal information are outlined below:

• Account Management: Used for registration verification, login security, and managing account settings.
• Payment Processing: To process deposits and withdrawals securely and to maintain transaction records.
• KYC Verification: To verify your identity and prevent access by minors.
• Fraud Prevention: To detect suspicious activity and prevent money laundering.
• Customer Support: To resolve your issues and provide personalized support.
• Promotional Communications: To keep you informed about special offers and bonuses (you can opt out at any time).
• Service Improvement: To analyse platform performance and develop new features.
• Legal Compliance: To comply with applicable laws and regulations.

Bdwin app may share your information with third parties in limited circumstances. This is always done in your best interest or to meet legal obligations. We never sell or share data for commercial purposes.

Circumstances in which information may be shared:

• Payment Service Providers: To process transactions with Mobile Banking, Nagad, Rocket, and similar services.
• Law Enforcement: To investigative authorities in the case of a court order or legal claim.
• Anti-Fraud Agencies: To verification agencies to help detect and prevent suspicious financial activity.
• Technology Partners: With trusted technology partners involved in platform operations, under strict confidentiality agreements.

Before sharing any information with third parties, we ensure they comply with bdwin app's privacy standards and provide adequate protection for the data received.

Bdwin app uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored in your browser.

Types of cookies we use:

• Essential Cookies: To maintain login sessions and ensure security. The platform will not function properly without these.
• Performance Cookies: To understand which parts of the platform are used most and to improve performance.
• Functionality Cookies: To remember your preferences, language settings, and customizations.
• Analytics Cookies: To understand overall usage patterns, without identifying any individual user.

You can disable cookies at any time through your browser settings. Please note, however, that disabling essential cookies may cause some platform features to not function properly.

Bdwin app follows the highest industry standards to protect your information. We use multiple layers of security to keep your data safe from unauthorized access.

As a bdwin app user, you have several important rights regarding your own data. We respect these rights and are always here to help you exercise them.

To exercise any of these rights, please contact our support team. We will respond to your request within 30 business days.

Bdwin app does not retain any data beyond what is necessary. How long information is kept depends on its type and applicable legal requirements:

• Account Information: For the duration the account is active and up to 5 years after closure (as required by law).
• Transaction Records: 7 years from the date of the last transaction, as required to comply with financial regulations.
• KYC Documents: Retained for up to 5 years after account closure.
• Customer Support Contact: Deleted 3 years after last contact.
• Log Data: Retained for a maximum of 12 months for security purposes.

After the retention period, data is securely and permanently deleted or anonymised so that individuals can no longer be identified.

Bdwin app strictly prohibits anyone under the age of 18 from creating an account or participating in any gaming activity. This is a core part of our commitment to social responsibility.

• Age is verified at the point of registration.
• Proof of age is mandatory as part of the KYC process.
• Accounts flagged as suspicious are temporarily suspended pending additional verification.
• Information about minors is never collected or stored.

Bdwin app may update this Privacy Policy from time to time. If any significant changes are made, we will notify you in advance via email or through the platform.

• At least 30 days' notice will be given for significant changes.
• The effective date of the revised policy will be clearly stated at the top of the page.
• Continued use of the platform after any changes will be considered acceptance of the updated policy.

If you have any questions or concerns, feel free to contact us directly. Our dedicated privacy team is always ready to address any queries you may have.